Delivery Information

 

The majority of products will be delivered by courier or Royal Mail, however products that weigh heavier than 2kg will be delivered by one of our national courier partners. 

If for any reason you are unhappy with the parcel you receive (i.e. it is in a damaged state), please refuse delivery of the item and contact our Customer Services Team on 01278 444303 who will arrange for a replacement item to be sent.

"7 Day Delivery"

We endeavour to process all payments and orders within one full working day, leaving six remaining working days for shipment of goods and delivery to your chosen address.  As the purchaser it is your responsibility to provide the correct address and postal codes, we will accept no responsibility for misdirected orders based on an incorrect address. No guarantee can be made unless approved by a member of our Customer Services Team but where we have available stock of an item we will do our utmost to provide next day delivery of goods. If you require next day shipment please contact our Sales Team directly on 01278 444303.

Returns

NOTE: Your statutory rights are not affected in any way

In accordance with the Distance Selling Regulations AFB Motorcycles gives customers a 7 day cooling off period in which orders can be returned after the delivery date. Upon receipt of the goods, if you require to return the product(s) you will be personally responsible for return delivery incurring any delivery cost. If you would like to return your products please contact our team on 01278 444303 Monday - Friday 9am - 5pm who will note down your request and action accordingly.

Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. AFB Motorcycles reserves the right to charge for replacement or repackaging of any products not returned in their original condition. This charge may include the cost of packaging, labour and any subsequent loss to AFB Motorcycles.

All orders that are returned will be subject to a 10% administration and handling charge unless otherwise agreed with a member of our Customer Services Team.

For further information please feel free to contact the Refunds & Exchanges department on 01278 444303. 

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